Phone: 07 4771 6666
Email: [email protected]

Please be aware of the date when you are booking online - the next available appointment time with your specific doctor, may not be the day you are booking for.

Opening Hours

8.30-4.30pm Monday to Friday

8.30am-12.00pm Saturday
CLOSED Sunday and Public Holidays

Address: 14/47 Bundock St, Belgian Gardens Qld 4810

(Situated in the Belrowes Complex near the Pallarenda traffic lights)

Please be advised that for all new patients 50 years and older, we require an initial long consultation.

We do not accept script or referral requests over the phone or email.

These requests require an appointment.

If your consult is a script only appointment that is 5 minutes or less, we charge a $30 fee with a medicare rebate of $16.95.

If you require a nurse for your doctors appointment, (ROS, Dressings, injections, vaccinations, IUD's, Medicals), please make sure you advise at the time of booking to avoid having to re-book due to unavailability of nurse.

Yes we do.

Do you have same day appointments?

Yes we do. If we are unable to facilitate non-urgent same day appointments, you will be offered one within the next 24 hours.

Do you bulk bill?

No, unfortunately we do not bulk bill. We are a private practice. A standard consultation is $75, of which medicare refunds you $37.05.

Can we only pay the medicare gap, rather than the full fee?

No, unfortunately we do not have the high caps system. You pay the full fee to us, and if you have set up your bank details with Medicare, we can send your receipt via medicare online and they will refund to your bank within 24 hours.

Where are you located?

We are located through the traffic lights at the turn off to Pallarenda on Bundock Street, Belgian Gardens.

The complex is called Belrowes Complex and we are between Chemmart Pharmacy and Australia Post.

Do you do all forms of contraception?

We can perform Implanon insertion and removal, mirena removals and all scripts for contraception. We do not do vasectomies or mirena insertions.

Do I have to make an appointment, or can I just walk in?

We are an appointment based surgery.

How are my diagnostic test results managed?

Your Doctor will check your results and contact you if necessary. If the results are non-urgent, you will either get a phone call from our nurse, or a letter in the mail asking you to make an appointment.

How is my privacy and confidentiality maintained?

Staff never disclose any information to anyone other than yourself unless you have otherwise advised. Our reception computers are well blocked off and all computers have a password that needs to be entered once staff have left their computers. Patient files are not kept open, unless they are currently in the consultation with a Doctor or Nurse. Please see our Privacy Policy attached.

I just need a script - do I need to make an appt?

Yes, you do need to make an appointment with your GP.

Will you remind me when I need a pap smear or vaccination?

Yes, we send out letters reminding patients when their annual Health Assessments and Care Plans are due, as well as papsmears, vaccinations, immunisations, injections, cvc reviews, etc. This gets updated at each consultation to ensure accuracy.

Do you do childhood immunisations?

Yes we do. A registered nurse is available every day except Saturday to help keep your children up to date with their inmmunisations. These consultations are bulk billed.

What are your opening hours?

Monday to Friday 8.30-4.30pm and Saturday 8.30-12.30.

We are closed Sundays and Public Holidays.

 Do you send out appointment reminders?

No, we do not send out SMS reminders, but if you advise reception to, they can contact you to remind you the day before.

We do confirm any new patients, long appointments and procedures.

Do you offer discounted rates for pensioners and children?

Yes, we do. Please see our billings page.

Can we make requests and/or appointments via email?

We have an online booking system for appointments. You can make requests (not appointments) via email, but we do prefer that you call the Practice to ensure your request is met in a timely manner.

NURSING TIME

Due to the demand on our Nursing time with 5 doctors consulting, we request that when you are booking the following appointments with your GP, you also require an appointment with the Nurses. 

• Dressing and wound reviews; 
• Removal of Sutures;
• Excisions and Biopsies; 
• ANY Vaccination, immunisation, injection;
• Ear Syringes;
• Iron Infusions; 
• Mirena Insertions and Removals;
• Implanon Insertion and Removals;
• ECG and Spirometry; 
• Employment Medicals; Dive Medicals, Aviation Medicals, Drivers Licence Medicals; and
• Health Assessments.

You MUST advise Reception (and online bookings) at the time of booking these appointments, that you require the Nurse, to avoid having to re-book when the Nurse is available. 

PATIENT PRIVACY

When receiving results over the phone, we will always ask you your full name and another TWO individual identifiers to ensure we are speaking to the correct patient. 

We will do this every time we speak with you over the phone regarding results or any other health information you require. 

We do this for YOUR Privacy, not to inconvience you.

We also WILL NOT provide personal or health information to a person other than yourself, on your behalf. You can not call up for your spouse or child under 16 years of age, regardless of whether you were in the initial appointment with them or if you paid for the consultation. 

Again, this is for YOUR privacy.   

DID NOT ATTEND NOTICES AND PAYMENTS

We are a fully booked Medical Practice with a Cancellation list for patients who were unable to get an appointment. 

We are also a Practice who send out SMS reminders to all patients with a valid mobile number on their files, the day before their booked appointment time. We also provide appointment cards to all patients, unless otherwise advised, of their booked appointment time. 

All we ask is if you are unable to attend your scheduled appointment to please contact the surgery and advise so. This way we can offer that appointment time to someone on our cancellation list. 

If you do not advise us that you are unable to attend within 1 hour of your appointment time, you will first receive a letter advising you missed an appointment. If you miss another appointment, you will be billed a $36 DNA fee. This is non rebateable from medicare and is payable before your next consultation. 

We thank you for your understanding. 

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